It is now more than 10 years since at Worldline we first began working on solutions that would later become known as chatbots. Back then, we were approached by a number of brands to help them provide faster responses to their customers’ queries on the Internet or by email. They knew that 48 hours was not good enough for a response time, so we worked on a new technological solution to serve their customers better. At that stage it was not even called a chatbot.
Inside a Chatbot
Jan 31, 2018